Shipping policy
Robin Sebastiaan de Bruiin Thank you for shopping with Robin Sebastiaan de Bruiin As a professional online fresh goods retailer based in the Netherlands, we adhere to rigorous order processing and logistics standards. We strive to ensure all fresh food products are professionally packaged, fully preserved during transit, and delivered securely to customers within the standard logistics cycle.
1. Order Processing Time
All successfully confirmed orders will undergo product quality inspection, fresh-keeping packaging and warehouse dispatch within 1 to 4 business days, excluding Dutch local weekends and official public holidays. During seasonal sales peaks, promotional events or periods of elevated order volume, standard processing timelines may be moderately prolonged. We will issue official email notifications to customers promptly if any notable order delays occur, ensuring full transparency of order progress.
2. Shipping Rates and Delivery Estimates
Shipping costs for all individual orders are calculated dynamically based on product weight, packaging volume, delivery region and prevailing logistics standards, with the final shipping fee clearly displayed and confirmed on the checkout page prior to payment. Our standard shipping delivery window ranges from 7 to 14 business days after the order leaves our warehouse. All delivery timelines are estimated references only. Actual delivery schedules may fluctuate due to logistics carrier operational adjustments, cross-border customs clearance procedures, severe weather conditions, regional transportation restrictions and other objective uncontrollable factors.
3. Shipment Confirmation and Order Tracking
Upon successful dispatch of your fresh goods order, you will receive an official shipment confirmation email containing your unique order tracking number and dedicated tracking portal. Logistics status information is generally updated and accessible for inquiry within 24 to 48 hours after warehouse shipment. Customers can check the real-time transit status and delivery progress of their orders online throughout the entire logistics process.
4. Incorrect Address Disclaimer
Customers shall ensure that the recipient’s shipping address, postal code and contact information are complete, accurate and valid when completing order checkout. Robin Sebastiaan de Bruiin assumes no liability for misdelivery, delivery failure or package loss resulting from incorrect, incomplete or invalid recipient information provided by customers. In cases where parcels are returned to our warehouse due to address errors or undeliverable information, all incurred re-delivery and logistics expenses will be borne by the customer.
5. Lost or Damaged Packages
We adopt specialized fresh-keeping, shockproof and leak-proof packaging solutions tailored for perishable fresh products to minimize transit risks. If you suspect your package has been lost during transportation, please submit a logistics investigation request to our customer service team within 3 working days after the scheduled delivery date. For orders that arrive with damaged packaging, leaked contents or deteriorated fresh products caused by transit issues, please retain clear photographic and video evidence of the package and defective items within 24 hours of receipt and contact our support team. We will conduct a comprehensive verification and provide targeted resolutions for eligible after-sales cases in a timely manner.
6. Fresh Product Storage and Handling Notice
All commodities sold in our store are perishable fresh products with specific storage and shelf-life requirements. After receiving the goods, customers must follow the corresponding preservation guidelines including low-temperature refrigeration, freezing storage and sealed preservation, and consume the products within the valid shelf period. Robin Sebastiaan de Bruiin is not responsible for product spoilage, quality degradation or damage caused by improper manual storage, prolonged open placement, incorrect preservation methods or improper customer handling after successful order delivery.
7. International Shipping and Customs Notice
Cross-border international shipments may be subject to import taxes, customs duties and official clearance fees stipulated by the destination country’s local trade policies. All such additional charges are the sole responsibility of the customer and are not included in the product unit price or shipping fees. Our team will fully cooperate with customs inspection work and provide complete order documents and product certification materials as required. Any delivery delays caused by customs review and clearance procedures are beyond our operational control and will follow local official processing progress.
8. Contact Information
Should you have any questions, suggestions or inquiries regarding our shipping policy, order processing and logistics delivery services, please contact our official customer support team via the information below:
Trade Name: Robin Sebastiaan de Bruiin
Phone Number: +31 66 0970354
Email: contact@robinpolar.shop
Physical Address: Dominicus van Ophovenstraat, 5462 HX Veghel, Netherlands